FAQ

Q1: Are you Manufacturer or Trade Company?

A1: We are the manufacturer located in ShenZhen, China, with over 11 years experiences and we are specialized in developing & producing electric scooters, electric bike and Segway category chariots.

Q2：What is your warranty policy?

A2: We provide 12-month warranty for our scooter products. At the same time, we offer free product repair and maintenance guidance & training course to our clients. We have After-sales Department specialize in helping clients to solve any problems.

Q3: Do you have patents of your products?

A3: Most of our products are developed by ourselves and we are the patent owner. We can also produce comment models according to the demand of the market.

Q4: How long is the battery life?

A4: We are very confident on the quality of our battery because the battery suppliers have been strictly selected by us. Under normally use, the battery can be charged and discharged about 600~1000 times. At the same time, we provide warranty of the battery. Users can follow the Battery Maintenance Guidance on user manual to extend the charging and discharging cycles.

Q5: Which certificates do you have?

A5: We are High-tech Enterprise in China. Our factory passed IOS9001 and most of our products has patent. Our products passed CE, FCC and RoHS. Batteries have MSDS, UN38.3, Identification and Classification Report for Air Transport of Goods, Identification and Classification Report for Sea Transport of Goods.

Q6: How can I know the shipping cost?

A6: First please let us know the model and quantity you need, then let us know your city zip code, we can check the shipping for you.

Q7: Can I add or delete items from my order if I change my mind?

A7:Yes, but you need to tell us asap, must be earlier than we post your ordering commodity, otherwise we cannot be responsible for your revised order.

Other question, please feel free to contact us via scooter@eswingsports.com.